Refund Policy

Most plans start with a free trial so you can confirm that 2Phon works for the services you care about before you pay anything. During the trial you can get a real second number, receive verification codes from supported services, and make and receive calls.

If you do not want to be charged, cancel at least 24 hours before the trial ends. If you cancel during the trial, you will not be billed, and you keep access until the trial period is over. Any unused portion of a free trial is forfeited when a paid subscription begins.

Access to your second number and paid features is provided through an auto-renewing subscription. Your subscription renews automatically at the end of each billing period (for example, weekly, monthly or annually) at the price shown at purchase, unless you cancel before the period ends.

Renewal charges are made no earlier than 24 hours before the current period ends. You can view your plan, billing date and renewal price at any time in your Apple account settings.

2Phon subscriptions are purchased through the Apple App Store. Apple processes the payment, which means refunds for App Store purchases are handled exclusively by Apple in accordance with Apple's policies. We are not able to issue refunds for App Store purchases directly.

To request a refund, submit a request to Apple at reportaproblem.apple.com or through your Apple account settings. Apple reviews each request and decides whether a refund is granted.

2Phon uses real phone numbers so that mainstream services accept them and deliver verification codes reliably. Occasionally a specific third-party service may delay, block or refuse a number for reasons outside our control, and a code may not arrive as expected.

If a code for a supported service does not arrive, please contact support@2phon.com and tell us the service you were signing up for, the country of your number and the approximate time you tried. We will investigate, and where appropriate we can try a different number or work with you to resolve the issue.

Remember that 2Phon receives verification codes and supports two-way calls; it does not send text messages, so it cannot be used to send an SMS to another person.

You can cancel your subscription at any time from your Apple account settings: open Settings on your device, tap your name, choose Subscriptions, select 2Phon and tap Cancel Subscription. Cancellation stops future renewals.

When you cancel, you keep access to paid features until the end of the current billing period. Cancelling does not automatically trigger a refund for the current period — refunds are handled by Apple as described above. After your subscription ends, your second number may be released and re-assigned to another user.

Questions about billing, trials, refunds or cancellation? Email us at support@2phon.com and we will be glad to help.